At Rooted Steel, we value your questions and want to help you get them answered, so that you are completely satisfied with your purchase!
Below are the answers to several common questions people may have about our products. Take a look and see if we have answered yours. (It’s a pretty comprehensive list.)
If we missed something you would like to know, please send us an email at Support@RootedSteel.com and the customer service team will respond as quickly as possible. Our business hours are Monday - Friday, 8AM - 5PM MST.
What kind of steel do you use in your designs?
Depending on the product, we use either 12-gage or 18-gage steel. Both are very strong and stable materials. The heavier gage steel is used for designs with lots of cut outs to keep them stiff when you hang them, We use the slightly thinner steel on solid pieces with fewer cut outs to reduce weight and make installation easier. All pieces are cut using our precision laser cutters in our Colorado factory and finished by our talented team of craftsmen and women.
What is Powder Coating?
We have found that paints have a tendency to fade or scratch easily. Instead, we use powder coat to finish our pieces. As the name implies, powder coating is process that uses a spray on powder that covers the metal and is then baked and cured at temperatures up to 400°F. This process creates a durable, rust and fade resistant finish that’s beautiful enough to display indoors, and hardy enough for outdoor mounting.
Our silver designs are done using a clear powder coat, so that the beauty of the steel shines through. It is as durable as our colored coatings, and can also withstand outdoor conditions.
How do I mount or hang my steel art piece?
All of our designs come with predrilled holes for mounting. The most common methods are to use nails, screws, or tacks, depending on the weight and size of your selection, and the location where you will be mounting it. Heavy duty double sided mounting tape, mounting magnets, or easels are also options to consider, again, depending on the weight of our artwork and its intended location. (Our pieces are beautifully finished on both sides to give you the most flexibility on how you choose to display your piece.)
If you are unsure of how to best mount your Rooted Steel art piece, you can bring it to a local art and frame shop or hardware store for advice, or work with a local contractor for final installation.
What are your standard lead times?
We make your steel wall art to order at Rooted Steel, just for you! Our current lead times for standard products are generally 3 - 5 business days from order placement to shipping. You will receive an email from our fulfillment group with a tracking number when your product ships.
For custom monogrammed products, processing lead times are typically 7 - 14 business days. During this time, our design team will receive your order and then personally design the integrated name plates with your name or requested text. Next, the item will head to the factory floor to be laser cut, smoothed or grained, depending on the product,) sent through the powder coating process to apply a beautiful, rust-resistant finish, baked for durability, and shipped to your home or office. As with our standard products, you will receive an email with your tracking number once your product has shipped.
Standard shipping within the continental USA generally takes 3 days.
I’m in a rush! Can my order be expedited?
Due to the personalized processing and volume of orders, we are not able to expedite orders at this time. However, we will always try to turn orders as quickly as possible. If you have a special circumstance, you can send us an email with your order number and request, and we will do our best to accommodate it.
Expedited shipping services are not available in our system at this time.
Can I cancel my order? Or return the product?
Answer - it depends on whether the item is a standard product, a customized order, or a sale item.
Please reference the “Purchases” and “Cancellations and Returns” sections of our Terms of Service for a full description of our policy and processes for cancellations and returns.
All of our products carry a 1 year limited warranty. If you have a challenge with your product, please Customer Service Team at Support@RootedSteel.com for resolution and instructions.
Note: We highly encourage you to measure the space where you intend to put your steel wall art prior to placing your order. Most of our pieces come in multiple sizes, and by pre-measuring the space, you will know which size will look best in that area.
Do you do custom design work?
Rooted Steel currently offers three styles of monograms that can be customized. Additionally, we offer a line of soccer ball wall art that can also be customized. Additional designs will be added regularly to the site. Please check out our New Arrivals Collection to see the most current additions.
We do not currently offer custom sizes, colors, or designs for individual orders. We may add this service in the future. If you are interested in a custom bulk order, please contact customer service at Support@RootedSteel.com for a quote.