Rooted Steel is dedicated to providing our customers with high quality products and outstanding service. We stand behind our products and value our customers. Our warranty policy reflects our commitment to achieving this mission.
Rooted Steel warrants its decorative steel art pieces (herein referred to as Product) that have been purchased through www.rootedsteel.com to be free from defects in materials, workmanship, and construction for a period of one (1) year from the date of shipment. Warranty may be invalidated if Product is not correctly handled, installed, and maintained according to normal use and all supplied instructions.
Our products are not warrantied against normal wear and tear, accidents, abuse, or neglect, or from damage resulting from improper use, care, or storage. Warranty also does not cover fading, changes in patina, expansion, contraction, effects of extreme high/low humidity, rust, or tarnishing resulting from damage to the finish, or damage caused by improper installation, or use other than as intended. Finally, this warranty does not cover damage to the Product resulting from natural disasters or other catastrophes, such as flood, fire, wind, or storm, especially if mounted outside.
Because our products are manufactured and powder coated in-house, minor variations in size, shape, and color can be expected.
LIMITATION ON LIABILITY
It is expressly agreed and understood that Rooted Steel’s sole obligation, and Purchaser’s exclusive remedy under this Warranty, and under any other Warranty, expressed or implied otherwise, shall be limited to replacement, repair, or refund up to the original purchase price of the Product, excluding shipping costs, to be determined at Rooted Steel’s sole discretion. If we decide to replace a product we no longer sell, we will replace it with a comparable product of equal or lesser value which is of like kind, age, and quality. If your product is repaired or replaced, the limited warranty will not be renewed or extended.
Such liability shall not include, and Purchaser or other third parties, specifically renounce any rights to recover special, incidental, consequential, or other damages of any kind whatsoever from Rooted Steel, including, but not limited to, injuries to persons or damage to property, loss of profits or anticipated profits, damage to business reputation, or goodwill from Products associated with Rooted Steel, or any costs incurred receiving, unloading, installing, or maintaining Product at your location..
Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, or the duration of an implied warranty, so the above exclusion or limitations may not apply to you.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
If you have an issue with your Rooted Steel Product that you feel is covered by this warranty, please contact customer service at Support@RootedSteel.com . A return authorization form will be issued to you, if appropriate, for returning the item to Rooted Steel.
All claims against this Warranty should include the Product model, original invoice number or receipt, a description of the defect, photograph(s) of the area of concern, and a full description of the circumstances giving rise to the Warranty Claim.
Please examine all of the contents of your delivery as soon as possible after receipt and inform Rooted Steel within ten (10) days if any items are missing, incorrect, or damaged.
Thank you for choosing Rooted Steel for your decorative art needs. We look forward to continuing to serve you.