Terms of Service
This Terms of Service Agreement (this “Agreement”) constitutes a binding legal contract between the customer (“Customer”) and Rooted Steel. By using www.RootedSteel.com (“Site”), ordering any product through this Site, or engaging with Rooted Steel’s media, including social media, marketing materials, and opt-in emails, Customer signifies their acceptance of this Agreement.
Rooted Steel reserves the right to modify this Agreement at any time without prior notification. By using this Site or any service or product from Rooted Steel, Customer agrees to abide by any changes to the terms of service. Customer is responsible for reviewing this page periodically for changes.
The total order amount, including the item, sales tax, and shipping charges, less any discounts, will be charged in full to the Customer’s credit card or other payment method at the time the order is placed.
Lead times from the date Product is ordered to the date shipped may vary depending on a variety of factors, such as: quantity ordered, current stock levels, availability of manufacturing raw materials, and product complexity. Typical turn times will be between 4 business days to 3 weeks for shipment. Custom orders may incur longer turn times.
Products displayed on the website may occasionally be out of stock, or may be discontinued without notice. Closeout items will be limited to stock on hand. Every effort will be made to fulfill all orders. In the event an order cannot be fulfilled, the customer will be notified and a full refund will be given to the Customer.
Each Rooted Steel design is a unique piece of art manufactured in-house. Steel specifications, product composition, exact dimensions, finishes, and manufacturing techniques may change over time and between items without notice. These minor variances are part of what make the products individual and distinct and may be expected by the Customer.
Rooted Steel strives to communicate our product line descriptions, dimensions, and prices clearly and accurately on the website. In cases where an error occurs, Rooted Steel reserves the right to correct any errors, inaccuracies, or omissions at any time. Impacted Customers with pending orders will be contacted by Customer Service Staff to resolve any discrepancies caused by significant corrections through various means.
Limited time discount offers may be posted periodically. These offers are valid only while posted and on orders made during that time. Previous purchases will not be amended to match current sale prices.
Cancellations and Returns
If a Customer must return an allowed item or cancel an order for non-warranty reasons after the Product has been shipped, they can contact our Customer Service Team at Support@RootedSteel.com to obtain an Return Authorization Form. The item and completed form must be returned to the Rooted Steel facility in Colorado at Customer’s expense within 10 days of Customer receiving the Product. and must be received by Rooted Steel and inspected for damage before Rooted Steel shall issue a refund. Customer shall be responsible for any and all Product damage incurred during shipping from Customer location back to Rooted Steel.
Please note, any requests for cancellation or refunds on orders that include custom-made or custom-cut content must be initiated by the Customer within 5 hours of placing the original order. Due to the personalized nature of these items and the labor involved in creating and manufacturing them, orders including custom names, custom text, or custom colors may not be cancelled or have refunds issued after this time period has passed for any reason.
Rooted Steel’s Limited Warranty Policy is applicable to both custom and stock items. If your Rooted Steel product is received damaged or develops a manufacturing defect within 1 year of receipt that is covered by our Limited Warranty Policy, contact our Customer Service Team at Support@RootedSteel.com for resolution and instructions. Our goal is to create quality steel artwork and ensure your full satisfaction with your purchase.
Orders that include sale items cannot be cancelled. Sale items and closeout items are final sale and may not be returned. No price adjustments will be given on purchases due to prior or future sales.
All prices on the Site are listed in U.S. Dollars (USD). We currently ship to locations in the United States and Canada only. We hope to add additional locations in the future.
Disclaimer of Warranties
You acknowledge by your use of Rooted Steel products that your use of the products and any reliance upon them is at your sole risk. Rooted Steel expressly disclaims all other warranties of any kind other than the written Rooted Steel Limited Warranty Policy contained here, whether express or implied, including, but not limited to the implied warranties of merchantability, quality, fitness for a particular purpose, and non-infringement. Some states do not allow limitations on implied warranties, so these limitations may not apply to you.
Waiver and Limitation of Liability
You hereby acknowledge that Rooted Steel shall not be responsible or liable for any form of consequential, incidental, statutory, punitive, exemplary, or indirect damages of any kind including, but not limited to, personal injury, potential lost business, and any and all costs incurred receiving, moving, and installing Rooted Steel products at your location. Follow all instructions and heed all warnings contained in the Product Information Sheet that is included with your purchase.
Use of Content
Please assume that everything Customer sees or reads on this Site (with the exception of User Generated Content, as defined below) is subject to copyright or other intellectual property rights owned by Rooted Steel. Customer may download material from this Site for noncommercial, personal use only, provided Customer retains the copyright or other proprietary notices (such as watermarks) contained on the materials. Customer may not copy, reproduce, scrape, distribute, modify, transmit, reuse, report, or use the content of this Site, including images and copy, for public or commercial purposes without written permission from Rooted Steel. If Customer would like to request permission to use images or other content from this Site, please contact Support@RootedStee.com to submit a formal request.
Proper Use of Site
Customer may not use this Site for any illegal or unauthorized purposes. Harassment, abusive language, libel, obscenities, or other inappropriate behavior or language, as determined at the sole discretion of Rooted Steel, is in violation of this Agreement. By using this Site, Customer agrees that no photographic or written submissions by Customer are in violation of any third party, including copyright, trademark, privacy, or other personal rights. Customer are solely responsible for all submissions or comments Customer makes on this Site. Rooted Steel is not responsible for monitoring user generated submissions posted on this Site, or any media properties owned by Rooted Steel, however, Rooted Steel reserves the right to monitor and remove any content at any time.
User Generated Content
Rooted Steel seeks to provide an interactive relationship with the users of this Site, and reserves the right to display User Generated Content. Any communication or material Customer transmits to Rooted Steel shall be treated as non-confidential and nonproprietary. Customer photographs, comments, feedback, suggestions, ideas, or other submissions shall be and remain the property of Rooted Steel. Customer assigns all property rights for any submissions to Rooted Steel for unlimited use, commercial or otherwise. Rooted Steel is under no obligation to maintain any submissions in private, pay Customer any compensation for submissions, or respond to any submissions. By making a submission, Customer grants Rooted Steel non-exclusive, sub-licensable, irrevocable, transferable, royalty free license under all intellectual property laws to use, reproduce, disclose, transmit, publish, broadcast, edit, and post Customer’s materials.
Third Party Links
Rooted Steel may promote or provide links to services from outside third parties. By linking to any third party pages, Customer assumes responsibility for any associated risks, and Customer’s usage is governed by the third party’s own terms of service and privacy policies. Rooted Steel is not responsible for any loss or damages resulting from any dealings with third parties, including Rooted Steel’s affiliates.